“This is nonsense. Rather than reviewing people’s actual payment performance on their debts and/or rent, utility bills, etc. (if they don’t have any debts), let’s look at their internet search history…
That’s nuts and any company who partners with and/or uses this idea is probably nuts (or non-substantive) too!!!! Beyond it being an unlikely predictor of the future/likelihood of prospective borrowers’ timely payment, it probably does not hold up (logically and/or statistically) to government regulations on consumer fair credit. Also, isn’t this a very thin market? How so? Think about it, people who don’t have a real credit track record (credit score) would generally be much poorer than average and I would think this group would generally be far less likely to spend much time searching the internet.”, Mike Perry, former Chairman and CEO, IndyMac Bank
July 17, 2016, James Rufus Koren, Los Angeles Times
What does that Web search say about your credit?
Douglas Merrill is founder and CEO of ZestFinance, which is working with Chinese search engine Baidu to turn online search information into credit scores. (Michael Robinson Chávez / Los Angeles Times)
James Rufus Koren
For Chinese consumers, what you search for online soon could determine whether you’re eligible for a loan.
Through a landmark deal with Hollywood credit scoring firm ZestFinance, China’s leading search engine, Baidu, soon will assign credit scores to its users based on search, location and payment data.
A handful of Chinese companies already judge creditworthiness based on the shopping and payment histories of their customers, but Baidu’s plan to use search data appears to be a first.
“Nobody’s ever been able to turn search data into credit data,” said Douglas Merrill, chief executive of ZestFinance, which also will get an equity investment from Baidu as part of the deal. Merrill would not disclose terms of the investment.
Aaron Rieke of consulting firm Upturn, which has tracked various alternative credit scoring firms, said the deal, thanks to Baidu’s size, would mark the first time a company has taken such a vast amount of information about online behavior and used it to make credit decisions.
“They’re going to have a lot of data,” Rieke said. “It’s an important moment. Once you’re going to be judged by the byproducts of online activity, that’s a brave new world.”
ZestFinance, founded in 2009, specializes in scoring the creditworthiness of borrowers who have little or no credit history. The firm uses complex algorithms that look for correlations between creditworthiness and all kinds of nontraditional credit information.
In the U.S., it makes consumer loans under the brand Basix, and judges customers based on a wide array of information gleaned from data brokers and other sources. In China, e-commerce site JD.com uses ZestFinance’s systems to underwrite loans to its customers based on their browsing and transaction history.
But the deal with Baidu takes things a step further, setting ZestFinance’s system loose on a huge trove of information about what consumers are looking for online, where they go and what they purchase through merchants on Baidu’s e-commerce platform.
Though much of that information has nothing to do with money, Merrill said behavioral data can weed out fraud and produce solid credit information.
“If you get enough data about people’s behavior, you’ll be able to extract information about ability to repay and willingness to repay,” Merrill said.
Because of the vagaries of ZestFinance’s system, which may find correlations that are far from obvious, it’s difficult to say precisely how the Baidu scores will work or what factors will lead to a good or bad score.
For instance, in ZestFinance’s U.S. lending practice, Merrill has said that borrowers who fill out a loan application using proper capitalization are more likely to repay than those who use all capital letters — though Merrill also acknowledges he’s not sure why that is.
The deal with ZestFinance comes less than a year after Baidu and Chinese finance firm Citic Group announced plans to start a new bank, to be called Baixin Bank.
At the time, Baidu said in a statement that its search data could “help the bank understand the individual needs of customers.” Now, by working with ZestFinance, it’s likely planning to use that same data to help it underwrite credit cards, loans and other financial products for hundreds of millions of potential customers.
In a statement announcing the deal with ZestFinance, Tony Yip, Baidu’s head of investments, said the deal will “help transform the financial services market in China.” The company declined to comment beyond a news release announcing the deal.
China’s consumer credit market is growing fast, but it’s still relatively small, and most Chinese consumers don’t have a traditional credit score.
In December, Fitch Ratings estimated about 35% of Chinese consumers — or about 350 million out of an adult population of more than 1 billion — had a formal credit history. By comparison, about 89% of American adults have a credit record, according to the federal Consumer Financial Protection Bureau.
That gap has pushed other Chinese firms to look for new ways to estimate consumers’ creditworthiness.
Last year, Ant Financial, an affiliate of Beijing e-commerce giant Alibaba, unveiled Sesame, which builds a credit score based on factors including the volume of purchases a customer makes with Ant’s Alipay payment system and whether a customer pays bills on time.
Though it may seem creepy to judge creditworthiness based on someone’s Web search or location history, Rieke of Upturn said it’s likely that such a system will give consumers more access to credit.
“If someone has no traditional credit, those things will yield something that’s better than nothing,” he said.
Indeed, Merrill said the Baidu-ZestFinance deal is aimed at scoring consumers who are left out of the system now.
“Today, three out of four Chinese citizens can’t get fair and transparent credit,” he said. “For a small amount of very carefully handled loss of privacy, to get more easily available credit, I think that’s going to be an easy choice.”